QNT 561 Week 5 Team Assignment, Spicy Wings Case
The expansion of the little town of Hood has caused John, the owner of Spicy Wings, to experience increased competition. John is contemplating the implementation of a “30 minutes or it’s free” policy. Based on the data collected and calculated, there is a significantly higher probability that deliveries would be made within the 30-minute window. This causesg minimal worry of not making deliveries within the guaranteed timeframe of 30-minutes. Additionally, to further ensure success, John can make a few modifications to both his in-house pick-up offers and the number of drivers he employs. Each of these modifications would not only further guarantee the delivery of the food within the 30-minute window. But will also increase customer satisfaction, thus increasing business……..