Complete problems 6.12, S6.11, S6.20, S6.23, S6.27, and S6.35 in the textbook.
Submit one Excel file. Put each problem result on a separate sheet in your file.
MGT 455 Week 4 Discussion Question 1: Describe the similarities and differences between TQM and Six Sigma quality-management techniques.
MGT 455 Week 4 Discussion Question 2: Discuss the aspects of Total Quality Management (TQM) and how they apply in service- and product-based businesses.