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MGT 435 Week 2 Quiz 1

1. Which of the following is an especially critical factor for diagnosing, planning, and implementing organizational change?
2. Of all the nine action research phases, which is considered to be the “go” phase?
3. Which of the following is NOT among the “four Ds” of the appreciative inquiry model?
4. Which of the following is true about people’s resistance to change?
5. According to McKinsey and Kotter (1996), approximately what percentage of large organizational changes fail?
6. Organizational inertia refers to the tendency of organizations to __________.
7. The task of preparing people for organizational change typically falls upon __________.
8. Large-scale change interventions in firms are typically __________.
9. Resistance to organizational change can __________.
10. According to the environment-industry-organization contingency model of organizational change, which of the following increases environmental complexity?

MGT 435 Week 2 Quiz 2

1. “Organizational Inertia” refers to
2. Which organizational change model stresses the importance of applying a historical analysis of changes occurring over the course of a company’s development?
3. Stage 5 of “The Development Life-Cycle of Organizations” is ……as
4. Second-order (discontinuous) changes are
5. According to Lewin’s “Force-Field Analysis “to change resistance, change is the result of
6. The task of preparing people for organizational change typically falls upon
7. Resistance to organizational change can
8. Which organizational change model asserts that there is no one right or best strategy that can predict organizational success?
9. According to McKinsey and Kotter (1996), approximately what percentage of large organizational changes fails?
10. In the “The Organizational life-Cycle Model,” growth through delegation typically occurs

MGT 435 Week 2 Quiz 3

1. Speaking openly and honestly can be a risky undertaking in organizations.
2. Autonomy refers to the degree to which the performance of the task has a substantial impact on outcomes that are deemed important to employees, to the organization and/or to society as a whole.
3. ____________ refers to the rate of change.
4. The process of organizational diagnosis is ……at determining:
5. Which of the following is NOT a key challenge of data collection?
6. At its most fundamental level, diagnosis is about learning – learning what ……and why.
7. In structured interviews, the interviewer prepares a set of questions to be ……of all respondents.
8. Ideally, diagnosis targets only specific elements of the organization.
9. ___________ refers to the number of external factors impacting organizational operation.
10. In this type of team, the multiple functions and tasks of the value chain are linked in order to enhance quality, coordination, and customer responsiveness.