MAT 510 Midterm Exam, 02 Sets


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MAT 510 Midterm Exam (50 Questions and Answers)

  1. Why is it so difficult for a person or an organization to improve?
  2. A SIPOC map is:
  3. Problem solving activities typically include:
  4. Understanding variation is important because variation:
  5. Improvement is needed for an organization to survive because:
  6. In the soccer case study, Coach Hau developed a flowchart of the steps one goes through to properly “head” the ball, and then developed unique drills to develop the team’s skills in each of these steps. This approach is an example of what statistical thinking principle?
  7. What is tool that can be … detect the structure variation?
  8. In Figure 2.11, Coach Hau presented data showing where goals were …..on crosses. This produced unexpected results, in terms of where the goals came from, and helped his team determine an effective strategy on free kicks. This is an example of what principle of statistical thinking?
  9. Figure 2.16 shows a chart of the Dow Jones Industrial Average from 1990 through 2011. This plot reveals some obvious change points, such as the 2008 financial collapse, and some unexplained short-term variation. Assuming that these are the only sources of variation in this plot, what source of variation is NOT visible in the plot?
  10. The Statistical Thinking Strategy illustrated in Figure 2.14 provides a graphic of the overall approach to driving improvement through statistical thinking. Which of the following is a key principle … this specific graph?
  11. The Statistical Thinking Strategy has significant commonality with the scientific method. Which of the following statistical thinking principles is NOT generally …..with the scientific method?
  12. Analysts have noticed that October tends to be a bad month in the collections department – our collections on past due accounts tend to be consistently lower in October. This issue should be ……:
  13. Viewing a business as a system is important because:
  14. Service and non-manufacturing processes:
  15. Process complexity is important because complex processes:
  16. Improving the quality of process measurements is:
  17. Process measurements are:
  18. Service processes are different from manufacturing processes in that:
  19. Refer to Figure 3.21 and choose the correct statement for the measurements
  20. The frameworks discussed in Chapter 4 could be …..more specific examples of:
  21. The Problem Solving Framework begins with a “Document the Problem” phase. The Process Improvement Framework does not begin this way, but rather begins with an “Understand the Process phase.” Which of the following are valid reasons for this difference?
  22. Suppose the Process Improvement Framework were used to attack a problem where the process in question was inherently unstable. Which of the following would be a likely result of this effort?
  23. Suppose the Problem Solving Framework were used to attack a problem where the process in question was inherently stable. Which of the following would be a likely result of this effort?
  24. Which type of variation was critical to resolving the realized revenue case study?
  25. We learned in Chapter 2 that most processes are dynamic in nature, and therefore the time dimension is often a critical consideration in process improvement. For which of the case studies in Chapter 4 was plotting data over time NOT critical to success?mat 510 midterm exam

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