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HCA 375 Week 2 Assignment, Customer Satisfaction Improvement Plan 1

HCA375 Week 2 Assignment, Customer Satisfaction Improvement Plan 2

You should review Chapters 2 & 3 before completing the template. Refer to the Week 2 Assignment directions within the course to understand what is expected in each row of the table below.Detail for each section is required. If you include enough detail for each section, the template document will be between three to four pages in length, which meets the paper length requirements. Include APA citations within the Response column where appropriate. List your references in APA format on the last row of this template. 

(TWO SOURCES)

HCA 375 Week 2 Discussion 1, Comparative Performance

Visit the Quality Check page (Links to an external site.)Links to an external site. of The Joint Commission website, enter the name and state of a health care organization within 100 miles of your home, and select search. Take the following steps to find two health care organizations:

• Under the column organization name or number, type the healthcare organization name and state (e.g., Hospital – Hurley Medical Center, Michigan).
• Once the chosen organization appears, click the View Accreditation Quality Report link. Once the summary of the report appears, click on the Accreditation National Safety goals link in the left navigation bar. You will be able to view the patient safety goals that were measured for the organization as it is compared to the national average. You will be able to view information that is more specific by clicking the See Detail link for each patient safety goal measured.

Identify two health care organizations that show a need for improvement in one specific area. Note that you may find a hospital that has achieved a high score. However, there is always room for improvement.

After reviewing your findings, state the National Safety Goals and National Quality Improvement Goals where the facilities needed to improve. Compare and contrast the differences between the two facilities. In addition, list two recommendations that you feel would improve that particular area.

HCA 375 Week 2 Discussion 2, Managed Care

After reading Chapters 3 and 4, you should be familiar with the many stakeholders involved in the health care system. In the early 70’s legislation was created for the establishment of Health Maintenance Organizations (HMOs) in an attempt to reduce health care costs due to the excessive spending of the fee-for-service health plans. Considering the reason for their creation, discuss your opinion regarding why managed care organizations did or did not have the intended effect. List two examples that prove your point.

HCA 375 Week 2 Quiz (15 Question and Answers)